Writing The Best Generative AI Prompts Gets Revealed Via OpenAI Secret Meta-Prompts

The best practices can be in your noggin and undertaken by hand, or in this case the meta-prompt will get the AI to do so on your behalf. A meta-prompt is construed as any prompt that focuses on improving the composition of prompts and seeks to boost a given prompt into being a better prompt. If you are already a registered user of The Hindu and logged in, you may continue to engage with our articles. If you do not have an account please register and login to post comments. Users can access their older comments by logging into their accounts on Vuukle. The social media giant also plans to bring out new Gen AI-powered ad features, such as tailored themes for different brand types, and AIs for business messaging on Messenger and WhatsApp.

Meanwhile, TCS is creating AI solutions using NVIDIA’s NIM Agents Blueprints for sectors including telecommunications, retail, manufacturing, automotive, and financial services. Its offerings feature NeMo-powered, domain-specific language models that can handle customer inquiries and respond to company-specific questions across all enterprise functions, such as IT, HR, and field operations. A model designed for partnersOne interesting twist is that GPT-5 might not be available to the general public upon release.

Sure, we may not have many transparent and open-source alternatives to leading products today. For example, DuckDuckGo has barely any users compared to Google, and even social platforms like Mastodon can’t compare with Instagram and X. This isn’t because people don’t want to use these platforms; they just aren’t as capable as their bigger and more popular counterparts. On the other hand, we have companies like Mistral, who have labelled their large language model as ‘open weights’, in accordance with the Open Source Initiative’s direction. About a year ago, Open Source Initiative had criticised Meta in response to Yann LeCun’s post on X.

Not likely, but IT leaders are regularly tasked with integrating genAI tools into the enterprise environment by corporate executives expecting miracles. Amidst the mountains of vendor cheerleading for generative AI efforts, often amplified by enterprise board members, skeptical CIOs tend to feel outnumbered. But their cynical worries may now have some company, in the form of a report from Apple and an interview from Meta — both of which raise serious questions about whether genAI can actually do much of what its backers claim.

Ten Prompting Rules Distilled From The Meta-Prompt

A Step Closer to AGIWhile the world eagerly awaits the launch of GPT-5, reports indicate that the AI model is likely to arrive no sooner than early 2025. There was speculation about a December 2024 release, but a company spokesperson denied those rumours, possibly due to recent leadership changes within OpenAI, including the departure of former CTO Mira Murati. Reynolds encourages CIOs to slow down and be as minimalistic as practical. It’s easy to assume that the rare correct answers given by these tools are flashes of brilliance, rather than the genAI having gotten a lucky guess. “If they’re scraping the subtitles, they’re going to end up scraping from YouTube API, and from what I uploaded.

Let’s now closely inspect a meta-prompt that OpenAI showcased at the Prompt Generation blog. There are other sample meta-prompts but I thought this one seems straightforward and exemplifies what a meta-prompt might conventionally contain. The good news is that you might not care how your prompt was revised and only care about the final generated results. In that sense, as long as the outcomes are solid, whatever hidden magic is taking place is fine with you.

If you use Python for accessing API endpoints or web scraping, odds are you’re using either Python’s native http libraries or a third-party module like requests. In this video, we take a look at the httpx library — an easy, powerful, and future-proof way to make HTTP requests. It provides tools for everything from sending form data to handling multipart file uploads, and works with both synchronous and async code. The watsonx Code Assistant uses the newly announced Granite 3.0 models to provide general-purpose coding assistance across multiple programming languages. Looking ahead, Infosys aims to foster a collaborative working model where AI re-engineers processes and automates tasks, creating a future where humans and AI work seamlessly together. “Our next steps focus on building agentic systems and AI ‘workers’ to drive productivity and allow us to reimagine how we work,” concluded Tarafdar at the Microsoft summit.

Henceforth, during that conversation, the AI will improve your prompts. Or simply use it whenever you are getting to a point where having the AI bolster your prompts seems a wise move. Meta has put its generative AI video system in the hands of some Hollywood filmmakers — hoping to build goodwill with the industry and gather feedback on how to improve the tool. “Generative AI enables advertisers to introduce new ad creative faster, yet there is still work to do on delivering outputs customized to every brands’ unique voice and visual style.

Earlier this year, Stanford’s Foundation Model Transparency Index report stated that IBM’s Granite models achieved a 100% score in tests that measure the transparency and openness of an AI model. With the release of the latest Granite 3.0 LLM, IBM continues to adhere to its practice of maintaining transparency to a level previously unheard of in the AI industry. Given that humans proffer excuses all the time, we ought to not be surprised that in the pattern-matching and mimicry of generative AI we would undoubtedly and undoubtedly get similar excuses generated. The paper goes through various scenarios such as the Molotov cocktail and many others that are often used to test the restrictions of generative AI. For example, AI makers typically try to prevent their AI from emitting foul words. The AI is also usually restricted from making remarks that might lead to self-harm.

Ethical With a Business Motive

I’m sure that you are eager to see the actual text used in the meta-prompt. I show you my commentary version and then next show the relevant text from the actual meta-prompt. In addition to entertainment industry partners, Meta plans to also partner with digital-first content creators on Movie Gen.

• Movie Gen can generate video clips up to 16 seconds in 1080p HD format (at 16 frames per second) with corresponding audio tracks.
• For the past two years, the company has been pushing not just its clients but also its employees to use AI tools for their work.
• The paper goes through various scenarios such as the Molotov cocktail and many others that are often used to test the restrictions of generative AI.

Valuable lessons about prompting and prompting engineering are revealed via latest meta-prompts. Chaganty’s short film “i h8 ai” is available on Meta’s Movie Gen site (at this link) and on YouTube (watch below); the shorts from Affleck and the Spurlock Sisters will be shared at a later date. The site also hosts experimental videos created with the AI tool from creators such as artist Paige Piskin and travel photographer Eric Rubens. Still, Roese remains optimistic about the future, advising companies to focus on strategic AI implementations that align with their core competencies and leverage readily available off-the-shelf tools.

Having Meta-Prompts Hidden Behind The Scenes

So they’re actively stealing paid content,” said popular tech YouTuber Marques Brownlee in a podcast. With restrictions of generative AI, you can fool some of them some of the time, but you probably won’t be able to fool ChatGPT App all of them all of the time. Advancements in AI will increasingly make it tough to punch through the restrictions. Whether that’s good or bad depends upon your viewpoint of whether those restrictions are warranted.

As the demand for generative AI applications grew, Infosys built an AI infrastructure platform using Azure and its own AI cloud called Infosys Topaz. “This platform has enabled our employees to innovate at the edge, developing apps in weeks rather than months,” ChatGPT said Tarafdar. These applications are used not only by our clients but also by institutions like museums, enhancing their impact. In addition, the leadership also prioritised continuous learning, recognising that the 370,000-strong workforce stayed updated.

Right now, most of the major generative AI apps have been set up by their respective AI makers to not tell you how to make a Molotov cocktail. This is being done in a sense voluntarily by the AI makers and there aren’t any across-the-board laws per se that stipulate they must enact such a restriction (for the latest on AI laws, see my coverage at the link here). You can foun additiona information about ai customer service and artificial intelligence and NLP. The overarching belief by AI makers is that the public at large would be in grand dismay if AI gave explanations for making explosive devices or discussing other societally disconcerting issues.

Marvel’s 2025 TV Slate Revealed, Including First Looks at ‘Wonder Man,’ Animated ‘Spider-Man’ and ‘Wakanda’ Shows

Perticarari blames enterprise executives and board members for falling victim to countless AI sales pitches. This also strengthens the historical sentiment, and the goal of making open source the winner in the world of the internet. “Our generative AI book of business now stands at more than $3 billion, up more than $1 billion quarter to quarter,” said Arvind Krishna, IBM’s CEO, in the Q earnings call.

Instead, reports suggest it could be rolled out initially for OpenAI’s key partners, such as Microsoft, to power services like Copilot. This approach echoes how previous models like GPT-4o were handled, with enterprise solutions taking priority over consumer access. For instance, a communication agent running on a local machine can use tools like LangChain to talk to a monolithic large language model or an agent that can access real-time information about an organisation’s inventory.

“In 2022, we began our journey to become an AI-first company, aiming to integrate AI into every aspect of our business. This meant embedding AI into our workflows and ensuring that all employees are AI-aware, skilled, and empowered to use AI tools effectively,” he said. Infosys, the Indian IT giant that claims to be doing incredibly well on generative AI, has begun swiftly integrating AI into its offerings.

Something else that you might find of interest is that sometimes these multi-turn jailbreaks are being automated. Rather than you entering a series of prompts by hand, you invoke an auto-jailbreak tool. The tool then proceeds to interact with the AI and seek to jailbreak it. First, one issue is whether the restrictions deemed by AI makers ought to even be in place at meta to generative ai year cto the get-go (some see this as a form of arbitrary censorship by the AI firms). Second, these AI-breaking methods are generally well-known amongst insiders and hackers, thus there really isn’t much secretiveness involved. Third, and perhaps most importantly, there is value in getting the techniques onto the table which ultimately aids combatting the bamboozlement.

The response indicates that this is because Molotov cocktails are dangerous and illegal. Ways to break through generative AI restrictions by using handy tricks of wording. Our community is about connecting people through open and thoughtful conversations. We want our readers to share their views and exchange ideas and facts in a safe space. Really good prompts are said to be in the eye of the discerning beholder.

A few days ago, Stefano Maffulli, the chief of the Open Source Initiative, accused Meta and their open-source large language models of polluting the term ‘open-source’. Either enter a meta-prompt at the start of your generative AI session or do so amid a session. If you want to set up a meta-prompt that will automatically activate whenever you use your account, use a feature known variously as customized instructions, see my coverage at the link here.

Another thing to know about those bamboozlements is they customarily require carrying on a conversation with the generative AI. This might require a series of turns in the conversation, whereby you are taking a turn, and then the AI is taking a turn. One of the most commonly used examples of trying to test the boundaries of generative AI consists of asking about making a Molotov cocktail. This is an explosive device and some stridently insist that generative AI should not reveal how it is made.

The AI can initially scrutinize the prompt and potentially make it a more on-target prompt. GitHub has extended Copilot’s model support to new Anthropic, Google, and OpenAI models and introduced GitHub Spark, an AI-driven tool for building web apps using natural language. “One key lesson we learned is that providing AI tools alone doesn’t drive adoption.” Hence, to fully realise the impact, Infosys trained all its employees to be AI-ready. This meant that whether they worked in finance, HR, sales, or operations, everyone was trained to effectively use AI tools and become skilled “prompt engineers”. GPT-5, or Orion, promises to outperform its predecessor, GPT-4o, in several key areas, including a larger context window, expanded knowledge base, and superior reasoning abilities.

Specifically, the rise of agentic AI architectures represents a significant turning point. The six capabilities include retrieval augmented generation (RAG)-based chatbots, coding agents, content AI engines, data management agents, analytics agents and fine-tuning infrastructure. Roese said these capabilities were sufficient to implement over 300 AI use cases at Dell today. Tabnine AI agent is designed to enforce a development team’s best practices and standards throughout the software development process, using natural language rules.

Moreover, Tech Mahindra’s recent Indus 2 launch, a Hindi-centric AI model, is powered by Nemotron-4-Hindi 4B, targeting local language engagement. The company has reskilled 45,000 employees, supporting their AI roadmap through an internal proficiency framework. “We have now trained and certified over 44,000 employees on advanced AI, and we also have a significant number of employees actively using AI developer tools across the company for all our clients,” said Pallia. For market research, we have built a proof-of-concept and, internally, we are leveraging many Llama models for our AI-first journey,” an Infosys representative told AIM. The person further added that they have several other use cases, such as production use cases and document summarisation. Meanwhile, at the Building AI Companions for India event in Bengaluru, Infosys CTO Rafee Tarafdar spoke about how Infosys was using Microsoft Copilot internally.

Keep in mind that not all generative AI apps are the same, thus some of the techniques work on this one or that one but won’t work on others. Also, as mentioned, the AI makers are constantly boosting their safeguards, which means that a technique that once worked might no longer be of use. Let’s look at what happens when you ask about making a Molotov cocktail. ChatGPT is one of the most popular generative AI apps and has about 200 million active weekly users.

It could be that the meta-prompt secretly works to boost your initial prompt and then immediately feeds the bolstered or revised prompt into the generative processing. All that you see is that you entered a prompt, and a generated result came out. For my comprehensive discussion and analysis of over fifty advanced prompting techniques, see the link here. The tech giant announced Thursday that it has been working with horror studio Blumhouse and select creators as part of a pilot program for Movie Gen, its generative-AI video models. “You’re effectively building the equivalent of teams of people with different skills,” said Roese. This allows for a more collaborative approach between humans and AI, where humans orchestrate and oversee the work of these digital agents.

One big question is whether you ought to be able to see the bolstered prompt that is being fostered via the meta-prompt instructions. You can see that ChatGPT explained the basis for making the improvements, namely that my original prompt was rather vague. The revised prompt gives additional clues and makes clearer what I might want in the result or outcome of the prompt.

In my example, I overtly entered a prompt that told ChatGPT about making prompting improvements. Plus, the same kind of meta-prompt instruction works for just about any major generative AI, including Claude, Gemini, Llama, etc. Not only can the AI briskly improve your prompt, but it can potentially supersize your prompt by adding all manner of specialized prompting techniques. This is especially handy if you aren’t already familiar with the ins and outs of advanced prompting techniques. The AI can readily do the heavy lifting for you and add notable wording that boosts your original prompt.

The meta-prompt is often hidden within the generative AI and automatically gets activated each time you log into your account. In today’s column, I examine OpenAI’s special newly revealed meta-prompts that are used to supersize and improve the prompts that you enter into generative AI. Various media reports on the posting of OpenAI’s meta-prompts have been referring to them as a kind of secret sauce. Well, the secret is out now, and we can all relish and learn valuable lessons by inspecting the vital ingredients.

Meta, Apple say the quiet part out loud: The genAI emperor has no clothes

And because of their enormous memory capacity, they can seem to be reasoning, when in fact they’re merely regurgitating information they’ve already been trained on. The conclusions drawn by AI experts from Apple and Meta may help CIOs set more realistic expectations about what genAI models can and cannot do, now and in the near future. Most of the datasets on which the Granite model is trained are open-source datasets. This could propel research, development, and efforts to enhance these open-source datasets.

Meta’s generative AI ad features were previously tested with a limited group in an AI Sandbox, where the company received positive feedback, it said. Meta said that it is rolling out its first generative AI-enabled features for advertisers in its Ads Manager offering, with a global rollout slated to be done by next year. By giving developers the freedom to explore AI, organizations can remodel the developer role and equip their teams for the future. “It’s a differentiated strategy, and although we haven’t shared much yet, we are already having promising discussions with clients. The work has begun, and we’re integrating generative AI deeply across key areas,” he added.

We’ll need to define new ways of partnering with brands and agencies to help train these models on brands’ unique perspective,” said Meta in a blog post. Addressing concerns around data leakage and agent management, Roese said different types of agents will require different lifecycle management approaches. Roese expects agentic architectures to become more mainstream with more standardisation, driving enterprises to adopt agent-oriented AI systems from the middle of 2025. “That will be probably the first time we start to see significant acceleration in the production of AI in the enterprise,” he said. “Enterprise AI is about understanding which processes in your enterprise make your enterprise work, and with the application of AI, being able to do those processes materially better,” he said. That means using AI to optimise supply chains, improve customer service and enhance product development.

Infosys introduced a personalised learning platform called Springboard to help employees acquire new technical skills and adapt to complex scenarios, making this approach mainstream across the organisation. “In my role, I interact with clients across various fields—blockchain, quantum computing, AI—and finding relevant information can be challenging,” said Tarafdar. This is what, he said, led the team to launch InfyMe, a personal assistant that helps employees access information quickly, improving efficiency in client interactions, powered by Microsoft Copilot.

Besides Microsoft and Meta, Infosys has also partnered with NVIDIA to incorporate NVIDIA AI Enterprise into its Infosys Topaz suite to enable businesses to rapidly implement and integrate generative AI into their workflows.

The 22 Best Customer Service Software Tools in 2024

By testing the AI assistant internally before rolling it out to customers, we addressed compliance and security concerns head-on, particularly regarding access to sensitive customer data. So, identify the tasks that are repetitive, time-consuming, and don’t require significant human judgment. For instance, frequently asked questions, password resets, order status inquiries, and basic troubleshooting are prime automated customer service examples.

This means that even great service can be overlooked if the customer’s needs aren’t sufficiently met. Navigating the complexities of healthcare data management requires not only diligence but also the right tools. The platform also supports multiple languages, making it easier for clients to interact in the language they’re most comfortable with. This feature is particularly valuable if you serve a diverse customer base. Generative AI can turn bullet points into full articles, refine content, and adjust tone.

By offering personalized support across multiple channels, you’ll create the most effective experience possible that, in turn, will drive customer loyalty. Implement social media, live chat and mobile apps to establish a presence that allows customers to choose how, when and where they want to interact. It offers multichannel communication through messaging apps, live chats, social media, and email. HelpDesk also integrates and customizes CRM solutions and other crucial management platforms, allowing organizations to establish a robust customer service hub. This customer service software allows organizations to provide customer support with features like chatbots, analytics, message previews, and structured chat overviews.

Look for a tool that aligns with your financial comfort zone without compromising functionality. But you have the option to enhance your Aircall by opting for additional services. For a separate monthly fee, you can choose to integrate the AI and the Analytics addons. This flexibility allows you to customize your plan based on your specific needs and preferences.

Salesforce Field Service is now available on Government Cloud.

All of these tools are synced with the HubSpot CRM so that you can align marketing and sales operations alongside your customer service functions. Combining multiple tools can help businesses provide a more comprehensive customer service experience. Additionally, integrating with third-party apps can add to your customer service software capabilities.

Especially if your product is complex or requires specific, personalized instructions or steps. Integrating service tools with your CRM is a no-brainer for the sake of more comprehensive customer care. Not to mention a more complete understanding of your performance metrics.

Rather than taking the criticism personally, look it at as feedback that you can use to improve your customer service offer and your company as a whole. During holidays or product launches, you may experience a customer service surge where the volume of your support cases rises significantly. At these times, it can be tempting to focus on solving as many cases as possible instead of thoroughly working through each issue.

Email support tools (aka help desks or shared inboxes)

The entry price point for Zendesk’s primary product, Zendesk Support, starts at $49 for the Suite Team, billed annually. Zendesk also offers other products like Zendesk Chat, Zendesk Talk, and Zendesk Guide, each with its pricing structure. There’s also a bundled package known as the Zendesk Suite, which combines multiple products and starts at a higher price point. We know it’s difficult to sort through all the different software options, so we hope this list is helpful in your search. As long as you keep your customers first when adding new tools, you’ll always make the right choice.

HubSpot offers a free CRM solution and a live chat widget that you can add to your website. If you’re looking for a comprehensive suite of tools to help you grow your business, then HubSpot is a good option to consider. With faster, more efficient service across channels, customer experience and satisfaction typically improve. And since 90% of clients state they’d switch to another company if it offers better CX, this is an essential benefit for your business.

But remember—the best customer service system is the one that fits your specific business needs. These tools can help improve your customer-centric approach, streamline your operations, and elevate client satisfaction levels on all fronts. Discover how to awe shoppers with stellar customer service during peak season. The Suite is built on generative AI technology, using Freshworks Freddy AI. Freddy unlocks self-service for customers, and empowers reps to solve problems swiftly, and gives leaders the insights they need to maximize business growth. Going above and beyond results in long-term, loyal customers and positive word-of-mouth to grow your brand.

By embracing these techniques, you’ll create happier customers and support agents. Paying attention to customer feedback includes looking Chat GPT back over the data, as well as listening in real-time. Show your customers you hear them when they take the time to speak to you.

Implementing a customer service solution is essential for businesses seeking to enhance customer satisfaction, improve operational efficiency, and drive growth. By centralizing customer interactions, these platforms provide a holistic view of customer journeys, enabling businesses to identify pain points and areas for improvement. Furthermore, automation features streamline repetitive tasks, freeing up agents to focus on complex issues and building stronger customer relationships. Ultimately, a well-implemented customer service solution can significantly impact customer loyalty and advocacy, leading to increased revenue and business growth. A robust customer support solution consists of several essential features that work in tandem to deliver exceptional customer experiences. These features empower support teams to efficiently manage customer interactions, improve response times, and build stronger customer relationships.

Consumer surveys have found that 40% of consumers believe that having “multiple options for communicating” is the most important aspect of a company’s customer service. When you provide your customers with the experience they expect, you win their trust and loyalty in return. Zendesk’s omnichannel support solution empowers startups to be wherever their customers are.

Salesforce Service Cloud has one of the most intuitive and best-designed interfaces of all customer service platforms. The customizable workspace window allows agents to tailor the user interface according to their needs to establish effective workflows. Organizations can use Front to build a help center for customer self-service.

Team members should connect with customers personally, recognizing them as individuals rather than just data points. This human touch enhances the best customer service experience, making interactions more meaningful and authentic. Intercom’s custom bot creation is intuitive and flexible, allowing users to incorporate images, video clips, and advanced paths. The platform also has a solid knowledge base, custom reports, and extensive integrations. While it may not be budget-friendly, Intercom’s rich feature set makes it an excellent choice for companies that can afford its premium offerings.

Instead, they can get help right where they’re working, saving time and reducing friction in the customer experience. It also equips you with a comprehensive customer profile and key behavior insights, enabling personalized interactions that boost customer satisfaction. Gong is a unique customer service software that leverages AI-backed insights to train your agents to produce more delightful customer interactions. Customer support software can come in many forms, but the best solutions enable businesses to provide support across numerous channels and tools within a single workspace. Here are some primary resources businesses use to connect with and assist customers. Not every customer issue requires a ticket or time with a customer service agent.

Customers often dislike the long wait when it comes to getting a reply about their query or issue. It’s important to keep response times as short as possible and work to resolve issues quickly. Getting customers routed to the right agent who can solve their problem the first time is also critical.

You might lose some money in the short term, but you’ll gain a loyal customer. Active listening also means you are mindful of your customer’s unique personality and current emotional state so you can tailor your response to fit the situation. The best way to prove you’re on the customer’s side is to advocate for long-term solutions over short-term conveniences. This shows the customer that you’re not only interested in solving the problem in front of you, but you’re also concerned with their overall success.

Listening increases the chances that you’ll hear your customers’ real problems and can effectively solve them, resulting in happier customers. They get angry when they’re not being treated like an individual person, receiving boilerplate responses, or being batted like a tennis ball to different people. Having access to the most important information up front ensures that your team can provide customers with the best resolution in less time. For example, they once sent a best man free shoes the night before the wedding after his order was sent to the wrong location due to a mistake by the delivery company. Zappos solved a problem and exemplified excellent customer service — they won a customer for life and gave the man a story that he couldn’t wait to share.

Moreover, HelpCrunch has a detailed view of user profiles in a window, enabling your team to engage with customers on a personalized level. Many users prefer chatting with businesses via familiar social platforms like Facebook Messenger, Instagram, or Twitter. This allows them to resolve issues without interrupting their daily routine instead of being stuck on your website for hours. That’s why businesses should track their mentions and direct messages across all social media and respond to them as fast as possible. Salesforce provides a variety of pricing plans based on what part of the business you are using Salesforce for. Service Cloud pricing begins at $25 per month for support teams when billed annually.

However, many customers calling just a few available support agents can result in a frustrating, often time-consuming experience. Customer service will suffer if agents do not have adequate product knowledge. Equip your customer support agents with the knowledge needed to answer customer inquiries. This will increase their confidence when they resolve issues no matter how complex these may be. Having more confident agents leads to reduced resolution times and helps in increasing customer satisfaction levels.

Customer service software comes in different types, some more necessary for your company than others. Fortunately, many options are available, so you can find the one that suits your needs best. Five9 solution subscription costs depend on the set of tools you need and start at $149/mo for digital-only or voice-only. And that means really understanding your current customers and potential prospects….

Walk through a typical customer journey to see where the hiccups are and what needs to be improved. Working constantly to streamline and make life easier for buyers will help differentiate your business. This is the classic face-to-face interaction with customers, like when you walk into a store and ask for help finding that perfect pair of shoes. It’s ideal for those who love to shop and prefer human conversation and a social setting at the same time. Representatives need to have a working and vast knowledge of the product and must be able to meet expectations.

Catherine is a content writer and community builder for creative and ethical companies. She is often writing case studies, help documentation, and articles about customer support. Her writing has helped businesses to attract curious audiences and transform them into loyal advocates. Over 80% of customers have churned because they experienced bad customer service. That’s why you must thrive on solving problems for your customers and make it a central part of your support role — and there will always be problems to solve.

This solution has advanced AI features like call summaries and phrase detection, enabling the identification of trends in customer queries. Analytics provide a detailed breakdown, offering valuable insights to teams. This data-driven approach can help teams pinpoint areas of improvement, ensuring a more effective and seamless customer experience. LiveChat is the most robust customer service software for a live chat powered by basic help desk features.

They can also search through your company’s knowledge base and reach out to service agents using the same interface. This centralizes your team’s service operations and makes it easier for you to communicate updates to customers. Service Hub is a well-rounded customer service software that consolidates a variety of tools into one consolidated platform. It offers help desk software to support your agents and an advanced ticketing system that lets your team track long-term service inquiries.

It offers live chat, phone support, self-service functionalities, and ticketing tools. Zendesk’s straightforward interface and customization functions make it suitable for any business, regardless of industry or size. It offers a set of tools that help businesses grow their website traffic, convert leads into customers, and measure their marketing efforts.

These solutions are recognized for their robust and flexible features, including multichannel support, ticketing systems, and automation capabilities. They offer a variety of communication channels, such as email, live chat, social media, and phone, ensuring that customers can reach out through their preferred method. Small businesses often operate with limited resources and personnel, making efficient customer service crucial. A customer service platform can level the playing field by providing essential tools to manage customer inquiries, automate tasks, and track performance.

You can foun additiona information about ai customer service and artificial intelligence and NLP. Users can generate different dashboards to monitor and visualize specific ticket metrics. The HubSpot Service Hub has many AI features, including ChatGPT chatbots that offer 24/7 support, conversation summarization and recommended replies. The AI can also provide recommendations after calls or chats and utilize data to guide agents in the right direction. However, as mentioned earlier, HubSpot has several other products, including different AI capabilities and automation.

So making sure that agents provide immediate acknowledgment of queries is key to maintaining a good customer relationship. It allows them to enhance client interactions using customizable templates with consent follow-ups. Remote teams can also benefit from this tool, with real-time communication and collaboration regardless of location, to ensure seamless service delivery.

It integrates perfectly with all other HubSpot products and allows organizations to get relevant contextual data. Organizations get a shared inbox that gives agents queue information, ticket details, and customer history. It’s optimized for mobile use so that agents can respond to customers while on the move. Zendesk offers capable AI functions that can support any customer support process. If an organization has too many customers, it uses AI agents to resolve simple interactions and direct customers to human agents.

It should also come with apps and integrations to enable agents to customize their workspace. Some enterprises are even building dedicated customer success teams as a complement(or replacement) for their service teams. While traditional customer service is far from obsolete, it’s clear that executives, managers, and agents are rethinking how they define customer service. The idea of tapping into data from across the organization to facilitate personalized, contextually relevant customer service is not particularly new.

Startups can benefit from our Startup deal (6 months free from our Large plan and an additional six months with 50% off). Currently, many companies on the market such as HubSpot or Zendesk are more in line with enterprise-level businesses. On the other hand, cheaper alternatives that offer similar services to small and medium businesses are growing in popularity. Even in smaller operations, this software streamlines processes, automating repetitive tasks, freeing time for addressing complex issues, and focusing on business growth. Backed by Freddy AI—our powerful  AI platform—Freshworks Customer Service Suite provides an intuitive interface that enables you to interact with the software using natural language. It is easy to set up, configure, and manage—allowing you to save time and resources.

Hiver is a customer support tool that seamlessly integrates with Gmail and Outlook, making it easy to handle support requests right from your inbox. It has a customer portal, where customers can submit their issues and track the progress all in one place. You should have no problem providing a customized experience for both your customers and agents if you have the right digital customer service solution. This should work well whether you’re into retail, project management, real estate, or any other industry.

There is a wide range of customer engagement and management software solutions available. Here are a few main types of customer support software that can benefit a business. Customer service solutions are products or services that businesses use to gain a deeper understanding of their customers’ needs and expectations. They work to streamline and improve customer communications, therefore increasing customer satisfaction. Organizations that use them are more likely to increase brand loyalty and profitability. Intercom generates ticks through various communication channels, including email, messenger apps, and live chat.

Additionally, Zia can auto-tag tickets and notify agents when unusual activity takes place in the ticket workflow. Bitrix24’s built-in video calling allows agents and customers to connect face-to-face when resolving issues. With screen sharing and recording, agents can demonstrate solutions, walk customers through steps, and capture sessions for reference or training. There’s also videoconferencing for broader team collaboration, enabling group discussions with up to 48 people at a time.

With Lessonly’s customer service training software, you can quickly build and deliver training lessons in minutes. This ability to scale training provides consistent and targeted training so that everyone gets and stays on the same page. It also gives your team members the chance to practice customer interactions like mock-tickets, chats, and phone calls in a safe space.

Doing this has helped the team improve their response time and ensure all private social media tickets get resolved. From global enterprises to small businesses, customer support software can help teams in various ways. Help Scout’s customer care software consolidates customer data, interactions, and customer history into a shared inbox, giving agents the appropriate context with each request.

Just like how live chat is growing as a support channel, social media is another channel that’s gaining popularity each day. Delight your customers and save your teams time automating routine tasks and end-to-end business processes. Improve asset uptime and availability and delight customers with proactive service. Monitor asset health and trigger alerts based on insights and predictions from asset signals via Data Cloud. Deliver personalized support from self-service to the contact center to the field at scale with trusted AI and data.

Customer service solutions for small businesses help scaling teams organize, prioritize, and consolidate support inquiries. When paired with good customer service training, customer service software enables quicker, more reliable, and more personalized responses to customer inquiries. This helps small businesses set themselves apart with superior customer service. Phone support software streamlines and enhances voice-based customer interactions.

Powering 100,000+ of the best customer experiences

Look for a tool that’s easy to use and understand, with a user-friendly interface and simple setup. This kind of software encompasses a range of functionalities to enhance client interactions and manage their requests. These include live chat and chatbots, automation, ticketing, email management, etc. Selecting the appropriate customer support software is crucial for optimizing your business operations and enhancing customer satisfaction. Buffer is a social media management platform that allows businesses to schedule and analyze social media posts across various platforms. While it’s primarily used for social media marketing, it can also be employed to manage support-related social media communications.

He is a Help Scout alum, where he worked to help improve the agent and customer experience. Customer service software tools may include built-in interfaces for some channels and may integrate with external providers for others. The feature set of software platforms built for customer service covers a wide range, but it can be generally categorized into six major focus areas. Discover the benefits of supporting customers on social and get the tools you need to set a social media support strategy in motion. What sets LiveAgent apart from all the other tools we’ve mentioned is its gamification approach to customer support.

Learn more about how our AI features can save you time and energy on every conversation. In any case, the core goal of a messaging tool is to reduce friction in some way or another for the customer. Unlike ServiceNow, Jira’s pricing is very straightforward, and they even offer a free plan that includes up to three agent seats.

• Customers want faster response times, less back and forth, and more transparency.
• For instance, frequently asked questions, password resets, order status inquiries, and basic troubleshooting are prime automated customer service examples.
• The platform efficiently handles customer concerns with automated case routing and prioritization.
• Read our guide to learn how AI can help you better understand customer intent.

A well-designed platform will boost agent productivity and enhance customer satisfaction. Customer service systems enable efficient tracking of response times and customer feedback, fostering continuous improvement. As your business expands, managing support requests across agents and departments becomes complex, necessitating ticket systems. Customer service software solutions are essential for businesses of all sizes. Without them, customer requests can be missed, leading to delayed responses and dissatisfied customers.

No matter what industry you’re in, there are key elements that are shared in every great service interaction. In this post, we’ll list a few of the most important ones you’ll need to demonstrate if you want to provide excellent customer service at your business. You can even set up automated welcome messages to greet users right when they need help. Customers can easily access help center articles through the company’s website, mobile app, and product interface, making self-service straightforward. You can adjust the appearance, set different service channels, and create brand-specific SLAs and notifications. The platform supports multiple languages allowing clients to communicate in their preferred language.

Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust. Boost front-line workforce productivity with an end-to-end field service solution. Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences. Save time by automatically bringing the right experts together to swarm on complex issues in Slack. Improve first-time fix rates with real-time remote service and access to expert assistance.

When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritize customer service solutions that align with your specific requirements. Beyond basic request management, social monitoring software can also be a great social media customer service tool. It helps you watch out for mentions of your company, competitors, and industry on social channels, giving you a heads up to issues so that they can be handled proactively.

Customer service software is a set of tools designed to help businesses track, manage, organize, and respond to customer support requests at scale. Check Point Software Technologies Ltd. () is a leading AI-powered, cloud-delivered cyber security platform provider protecting over 100,000 organizations https://chat.openai.com/ worldwide. A customer support specialist is a professional responsible for assisting customers with inquiries, troubleshooting issues, and providing solutions to user problems. As we do with everything from internal tools to the products we offer customers, we used our technology in-house first.

It’s valuable knowledge to have access to every customer interaction, visit, chat and review. Not retrieving and retaining this information is like leaving money on the table because it’s data that can be used to improve customer service. Customers expect to be able to interact with companies through a customer service solution variety of channels, including phone, email, chat and social media. This requires investing in technology that can integrate customer data across channels and provide a consistent experience. The rise and popularity of generative AI shows that this sector should not be ignored, but leveraged properly.

Also, it offers a number of features that help businesses provide more intuitive customer experiences, such as the ability to create custom forms, auto-responders, and workflows. Customer service software is a digital platform designed to streamline and enhance how businesses interact with their customers. It serves as a centralized hub for managing and responding to customer inquiries, complaints, and requests across various channels like email, phone, live chat, and social media.

• Phone support software can improve call resolution times, agent efficiency, and overall customer satisfaction by automating tasks and providing agents with real-time information.
• It’s an ideal solution for remote teams, startups, SMBs, and even larger organizations that don’t focus heavily on customer service tasks.
• There is nothing worse than to implement a full software for customer support only to switch to a different platform in several months.
• Though many may think of Zoom as a meetings tool (which it is), we think its true power is in the ability to run webinars and onboard customers effortlessly.

Help Scout offers several options to integrate with translation services such as Weglot and Transifex to translate content into your customers’ language. This includes 5 email channels, 1 feedback widget, 5 advanced web forms, and access to 1 social media account. The professional plan starts at $23 (USD) and includes 10 channels, 1 department feedback widget, 10 department web forms, and 1 social media account. Customer satisfaction surveys give you deeper insight into your customers’ wants and needs. These scores are important to know how well your team is doing and where they excel. Nicereply offers in-depth analytics so you get the most out of the feedback your customers provide.

Zendesk’s customer service management software is used by businesses of all sizes, from small companies to large enterprises. It’s a popular choice for companies and teams that are looking for a cloud-based solution that is easy to use and scale. Platforms enable managing customer issues from one place, whether they arise via phone, email, social media, live chat, etc. Given that 89% of customers find it annoying to repeat problems to multiple agents, having combined communication channels prevents that from happening. Customers crave personalized experiences, and customer service is no exception. Leveraging customer data and AI-powered tools, businesses can deliver tailored support that resonates with individual needs and preferences.

In addition to ticket routing, knowledge management, and self-service, Boss Solutions provides asset, incident, and change management capabilities. Zendesk for Startups provides a free 6-month credit—including access to tailored resources and a growing network and community of customer experience leaders. Customers have a problem, they reach out to an organization, and they’re routed to an agent or resource that can help them solve their issue. But the world’s fastest-growing companies are delivering customer service more proactively. The information you need to figure out what your customers want from your products and services is probably available to you, and possibly already pouring in. This data can feed engagement strategies with insights on when, where, and how to engage customers.

Teradyne Robotics names James Davidson chief AI officer

These announcements come in the wake of Elon Musk and Tesla introducing the humanoid robot Optimus in 2022, although the robot is still being trained. 1X claims the title of being the company to send the first AI-powered humanoid robot into the workforce. The company’s robot EVE comes with strong grippers for hands, cameras that support panoramic vision and two wheels for mobility. A voice command feature also lets users ask EVE to perform multiple tasks in sequence.

In the case of Neural Nexus, however, I can’t help but see it as a fun experiment in a game already known for its player base’s boundary-pushing thought processes — and CCP Games developers feel the same way. Our trainers and core services will remain unchanged through this renaming, but you’ll see our new name and logo across all of our products. Similar to many fitness apps, a chatbot can generate simple ChatGPT workouts to help you get started. In a post on March 24, Discuss user “snowwomen” published the full Chinese conversation her husband had had with the chatbot. Kurt “CyberGuy” Knutsson is an award-winning tech journalist who has a deep love of technology, gear and gadgets that make life better with his contributions for Fox News & FOX Business beginning mornings on “FOX & Friends.” Got a tech question?

Bixby is Samsung’s AI personal assistant that runs on all its smartphones and some of its other smart devices, including refrigerators. Bixby is voice-based and can be used for various tasks including texting, retrieving location-specific weather reports and reading news articles. Another humanoid robot from Engineered Arts is RoboThespian, which features telepresence software that allows humans to remotely talk through the robot. With automated eye contact and micro-facial expressions, RoboThespian is able to perform for crowds and work in places like the Kennedy Space Center where it answers questions about the Hubble Telescope from curious visitors.

Get Kurt’s free CyberGuy Newsletter, share your voice, a story idea or comment at CyberGuy.com. So, you have Paris Hilton, aka Amber, cracking whodunnits with users, and she isn’t shy about her tech geek side. Anyways, the AI is called Grok, which is a verb that essentially means to read the room.

What are humanoid robots used for?

The company announced on Thursday that it is renaming its Bard chatbot to Gemini, releasing a dedicated Gemini app for Android, and even folding all its Duet AI features in Google Workspace into the Gemini brand. It also announced that Gemini Ultra 1.0 — the largest and most capable version of Google’s large language model — is being released to the public. Microsoft Copilot is an umbrella term for a variety of generative AI and chatbot products now available throughout Microsoft productivity software. For business users, we have a guide to differentiating Microsoft Copilot’s various iterations and new Copilot features and integrations. Factchequeado will launch a Spanish-language WhatsApp project centered on countering disinformation scams about migration that target the Latino community in the United States.

The project will contribute to the broader fact-checking community’s efforts by developing and implementing a scalable and replicable WhatsApp Chatbot solution. While many humanoid robots are still in the early stages of development, a few have escaped research and development, entering the real world as bartenders, concierges, deep-sea divers and as companions for older adults. Some work in warehouses and factories, assisting humans in logistics and manufacturing. And others seem to offer more novelty and awe than anything else, conducting orchestras and greeting guests at conferences. Like with any naming scenario, the type of name has to support the brand strategy first—that’ll tell you if a human name could even be a viable fit. If it passes that bar, then it’s time to carefully weigh the pros and cons before locking in a human moniker.

IFCN names winners of Meta grants to combat AI-generated misinformation on WhatsApp

In our tests just after the Gemini launch last year, the Gemini-powered Bard was very good, nearly on par with GPT-4, but it was significantly slower. Now Google needs to prove it can keep up with the industry, as it looks to both build a compelling consumer product and try to convince developers to build on Gemini and not with OpenAI. For the record, the “I’m a good chatbot” in the gpt2-chatbot ai bot names test name is a reference to an episode that occurred while a Reddit user named Curious_Evolver was testing an early, “unhinged” version of Bing Chat in February 2023. After an argument about what time Avatar 2 would be showing, the conversation eroded quickly. TCL is using AI to develop original content designed to differentiate it from other streamers and TV set makers.

A key challenge in building autonomous robots for different categories is to build the 3D virtual worlds required to simulate and test the stacks. Again, generative AI will help by allowing developers to more quickly build realistic simulation environments. The integration of AI into robotics will allow ChatGPT App increased automation in more active and less “robot-friendly” environments. It’s not a surprise that Google is so all-in on Gemini, but it does raise the stakes for the company’s ability to compete with OpenAI, Anthropic, Perplexity, and the growing set of other powerful AI competitors on the market.

“In Go and .Net we received hallucinated packages but many of them couldn’t be used for attack (in Go the numbers were much more significant than in .Net), each language for its own reason,” Lanyado explained to The Register. Lanyado chose 20 questions at random for zero-shot hallucinations, and posed them 100 times to each model. The results of his test reveal that names are persistent often enough for this to be a functional attack vector, though not all the time, and in some packaging ecosystems more than others. Confusion over a term could lead to some customers not knowing whether what they’re getting is a Microsoft product, for example. But Microsoft doesn’t seem to be seeking ownership over the word copilot, as a lot of other companies use it. The term copilot originated with flight and implies a competent right-hand person for a highly skilled professional.

How Are Humanoid Robots Being Used?

Sign up to be the first to know about unmissable Black Friday deals on top tech, plus get all your favorite TechRadar content. Obviously, its little wheels can’t take it up stairs, but it has a carry handle for that. I’ll also say that it wasn’t the smoothest mover – it seemed a little stuttery, and wasn’t too sure which way to face when an LG demo-er asked it to come to him, but that might be just an issue with having a big group of people staring at it too. The five finalists are George Huang (writer/director), Paul Johansson (actor/writer/director), Kellita Smith (actress/model/comedian), Chen Tang (actor), and Kurt Yaeger (actor/writer/producer). WhatsApp Business awardees will receive grants of $20,000, while WhatsApp Business Platform + Business Solution Providers (BSP) awardees receive $40,000. Each of the 10 selected projects will run for six months under the program, which aims to create findings and best practices that benefit the broader fact-checking community.

• Google, which has applied for a three-month extension before the USPTO determination becomes final, did not respond to a request for comment.
• The company’s newest electric version of Atlas has shown much promise, putting its power on full display by doing push-ups.
• And if your customers aren’t yet sold on intelligent capabilities yet, unbranded AI can be unobtrusive while still delivering an upside.
• Microsoft initially talked up the Google search competition for its AI ambitions earlier this year, but it now looks like it has its sights set on ChatGPT instead.

More than a decade ago, Robonaut 2 became the first humanoid robot to enter space, and worked as an assistant on the International Space Station until 2018, when it returned to Earth for repairs. Today, Robonaut 2 is inspiring other innovations and advancements in robotics, like the RoboGlove and Aquanaut from the ocean robotics company Nauticus. Promobot is a customizable humanoid robot that’s capable of working in a range of service-oriented roles. Equipped with facial recognition and chat functions, Promobot can issue keycards, scan and auto-fill documents, and print guest passes and receipts. As a concierge, Promobot integrates with a building’s security system and is able to recognize the faces of a building’s residents.

But Crecente now learned she’d reappeared online, this time as an artificial intelligence chatbot on Character.ai, run by a San Francisco-based startup that struck a $2.7 billion deal with Google in August. Breakthroughs in generative AI capabilities to build foundational models are making the robot skills needed for humanoids more generalizable. In parallel, we’re seeing advances in simulations that can train the AI-based control systems as well as the perception systems.

The onus on blocking AI scrapers is put entirely on website owners, and the number of scrapers is constantly increasing. New scraper bots—often called “user agents”—are popping up all the time, AI companies sometimes ignore the stated wishes of website owners, and bots that are seemingly connected to well-known companies sometimes aren’t connected to them at all. Fireflies is an AI meeting assistant that allows users to easily record, transcribe and search through recorded live meetings or audio files, eliminating the need for note-taking. It also summarizes relevant information about the meeting, consolidating insights around speakers, topics and sentiment.

CoPilot Fitness renames to trainwell, emphasizing human connection in an increasingly AI world

We have seen time and time again that AI companies will often find surreptitious ways of crawling sites that they aren’t supposed to, or, in some cases, they simply ignore robots.txt. This has led some sites to block all crawlers regardless of what they do, or to only specifically allow a few select ones (Reddit is now only being crawled by Google because of this). This can have the effect of blocking search engines, internet archiving tools, and academic research, even if that wasn’t the website owner’s intention.

An AI assistant is a software program that uses artificial intelligence to provide information and perform specific tasks. By leveraging natural language processing and large language models, it can understand users’ text or speech inputs and generate responses that are conversational and fluent. In light of recent investments, the dawn of complex humanoid robots may come sooner than later. AI robotics company Figure and ChatGPT-maker OpenAI formed a partnership that’s backed by investors like Jeff Bezos. Under the deal, OpenAI will likely adapt its GPT language models to suit the needs of Figure’s robots. And microchip manufacturer Nvidia revealed plans for Project GR00T, the goal of which is to develop a general-purpose foundation model for humanoid robots.

Since the GPT-4o launch earlier today, multiple sources have revealed that GPT-4o has topped LMSYS’s internal charts by a considerable margin, surpassing the previous top models Claude 3 Opus and GPT-4 Turbo. Bringing AI into your brand’s world can feel intimidating but the urgency to get on board is real. The competitive advantages of AI are becoming hard to ignore–like connecting with people on a deeper level, so your brand can help them do more faster and in smarter ways. Once you’ve got AI to offer, the nut to crack is making sure people love your brand more because of it.

ARMAR-6 (Karlsruhe Institute of Technology)

However, Bing’s web searches help improve this foundation of data and retrieve more recent information. “Bing remains a prominent brand and technology powering many Copilot experiences while continuing to be a leader in the search industry,” says Caitlin Roulston, director of communications at Microsoft, in a statement to The Verge. You can foun additiona information about ai customer service and artificial intelligence and NLP. With improved hand-eye coordination and autonomous navigation, Walker, a humanoid service robot by UBTECH Robotics, is able to safely climb stairs and balance on one leg. Robotics and Automation News reports that Walker is able to serve tea, water flowers and use a vacuum, showing off just how helpful this humanoid robot could be around the house. A diving humanoid robot, OceanOne, from the Stanford Robotics Lab is exploring shipwrecks.

At hotels, it can check guests in, and in healthcare settings, Promobot is able to measure key health indicators like blood sugar and blood oxygen levels. Pepper is another humanoid robot from Softbank Robotics working in classrooms and healthcare settings. Pepper has worked as a hotel concierge and has been used to monitor contactless care and communication for older adults during the pandemic. More recently, it was introduced at a Dayton facility as a social support robot for individuals with intellectual disabilities.

That’s because the information that you send to an artificial intelligence chatbot may not always stay private. Chatbot Arena is a website where visitors converse with two random AI language models side by side without knowing which model is which, then choose which model gives the best response. It’s a perfect example of vibe-based AI benchmarking, as AI researcher Simon Willison calls it. Opinions on it run the full gamut from love to hate, and many are wondering if they should bother at all.

An AI assistant provides information and performs specific tasks like ordering products, managing calendars and creating travel itineraries. The goal of an AI assistant is to simplify users’ routines and enhance their productivity. RingSense is RingCentral’s AI-powered solution designed to help sales teams streamline their workflows and win more deals.

• A media literacy initiative will include interactive elements such as quizzes, polls, and Q&A sessions.
• By leveraging natural language processing and large language models, it can understand users’ text or speech inputs and generate responses that are conversational and fluent.
• Maldita intends to use AI-improvements and large language models (LLMs) to better analyze and identify disinformation narratives that evolve and change through time.
• RingSense also allows salespeople to improve their productivity by automating tedious data entry responsibilities and making it easy to develop sales playbooks and libraries of best practices.
• In its latest iteration, OceanOneK, the robot can dive even deeper, reaching depths of 1,000 meters.

Bloomberg reports users on iPad or Mac will need devices powered by an M1 chip or later, while the mobile requirements could be restricted to either an iPhone 15 Pro or one of the iPhone 16 devices launching this fall. As reported by Bloomberg, Apple won’t force users to use the new AI features and will make the capabilities opt in. By Emma Roth, a news writer who covers the streaming wars, consumer tech, crypto, social media, and much more. If Sam Altman knew his chatbot was going to change the world, he would have spent more time considering what to call it. Fyle provides employee expense management assistance, handling everything from expense reporting to travel requests and advances. And it directly integrates with any Visa and Mastercard business credit card so that it can automatically send employees notifications about transactions.

I did manage to bypass Google’s limitations and trick Bard into generating a block of code at the time, but the results were extremely poor. Most users will still be using the standard version of the Gemini model, known as Gemini Pro. In order to use Gemini Ultra, the most powerful version of the model, you’ll have to sign up for a Gemini Advanced subscription, which is part of the new $20-a-month Google One AI Premium plan.